Last Updated: 10-Jan-2026

Starlight Express India Private Limited (“Starlight Express India”, “we”, “us”, or “our”) operates the website https://www.starlightexpressindia.com (the “Website”), an online platform dedicated to offering men’s fashion and clothing products. We are committed to respecting your privacy and protecting the personal information you share with us while browsing, shopping, or interacting with our services.

This Privacy Policy explains how we collect, use, store, process, and safeguard your personal information and outlines your rights in relation to such information.

By accessing or using the Website, you agree to the terms and practices described in this Privacy Policy.

Introduction

At Starlight Express India Private Limited, we recognize that trust is essential when shopping online. To provide a smooth and secure shopping experience, we collect certain personal and technical information from our users. We are committed to using this information responsibly and transparently, strictly for purposes that enhance our services and fulfill our obligations to you.

This Privacy Policy applies to all visitors, registered users, and customers who access or use our website.

Legal Basis for Processing Personal Information

We process personal information only when there is a valid legal basis to do so. Depending on your interaction with the Website, this may include:

• Performance of a Contract:Processing orders, managing deliveries, handling returns, and providing customer support.
• User Consent:When you voluntarily subscribe to newsletters, promotional messages, or marketing communications.
• Legitimate Business Interests:Improving Website functionality, analyzing user behavior, preventing fraud, and ensuring security.
• Legal Obligations:Complying with applicable laws, regulations, and lawful requests from authorities.

We ensure that all personal data is processed lawfully, fairly, and in a transparent manner.

Consent

By using our website, creating an account, placing an order, or providing personal information, you consent to the collection and use of your information as described in this Privacy Policy.

Where required by law, we will obtain your explicit consent before sending promotional communications. You may withdraw your consent at any time by opting out of marketing emails or by contacting us directly.

Information We Collect

1. Information You Provide Voluntarily

When you interact with the Website, you may provide personal information such as your name, email address, mobile number, billing and shipping address, order details, and communication sent to our customer support team.

This information is necessary for processing orders, delivering products, handling payments, and responding to queries.

2. Information Collected Automatically

When you browse the Website, certain information is collected automatically, including IP address, browser type, device information, pages visited, time spent on pages, and navigation patterns. This data helps us improve Website performance, personalize user experience, and enhance security.

Payment-related information is processed securely through third-party payment gateways. We do not store credit card, debit card, or banking details on our servers.

Use of Personal Information

We use the collected information for purposes including:

• Processing and fulfilling orders
• Managing customer accounts and support requests
• Communicating order confirmations, shipping updates, and service-related notices
• Sending promotional offers and updates (where consent is provided)
• Improving our products, services, and Website performance
• Preventing fraudulent transactions and ensuring platform security

Your personal information is used strictly for legitimate business purposes related to our services.

Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining data for order management, customer service, accounting, legal compliance, and dispute resolution.

Once the information is no longer required, it is securely deleted or anonymized in accordance with applicable laws.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze Website usage. Cookies help us remember user preferences, maintain login sessions, track shopping cart activity, and understand browsing behavior.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Website.

Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, your information may be shared in limited circumstances, such as:

• With trusted service providers who assist in payment processing, logistics, Website hosting, analytics, or customer communication
• When required by law, regulation, or legal process
• In connection with a merger, acquisition, or sale of business assets

All third parties are required to protect your information and use it only for authorized purposes.

Data Security Measures

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include secure servers, encryption where applicable, restricted access controls, and continuous monitoring.

While we take strong precautions, no system can guarantee absolute security of data transmitted over the internet.

Third-Party Links

The Website may contain links to third-party websites or services. Once you leave starlightexpressindia.com, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of third-party sites and encourage you to review their privacy policies.

User Rights and Choices

You have the right to access, update, or correct your personal information. You may also request deletion of your data, subject to legal and operational requirements. Additionally, you can opt out of marketing communications at any time.

Requests related to personal data can be submitted using the contact details provided below.

Eligibility to Use the Website

Our website is intended for individuals who are at least 18 years old or who have reached the age of majority in their jurisdiction. We do not knowingly collect personal information from minors.

Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact our grievance support team:

Grievance Officer – Shivam Rathore
Starlight Express India Private Limited
Email: support@starlightexpressindia.com
Subject Line: Privacy Policy / Data Protection Concern

We aim to respond to all grievances within 7–15 business days.

Contact Information

Starlight Express India Private Limited
Website: https://www.starlightexpressindia.com
Email: info@starlightexpressindia.com